Frequently Asked Questions

Yes. You can purchase documents or download the free Practice Workflow Guide without booking a service. Customisation and software setup are separate unless included in the listing or quote.

Practical checks and improvements for everyday Zanda workflows. It supports good processes and does not certify practice compliance.

No. The guide offers practical ideas for organising admin, improving workflows and making client management easier. It does not assess or certify compliance. Your practice remains responsible for meeting its clinical, privacy, professional and funding obligations.

During regular sessions reserved for your practice, with priorities and turnaround times agreed together. Your inbox and tasks are checked during these sessions. Requests received between sessions are reviewed at your next booked time. Additional sessions can be arranged, subject to availability.

Yes. We can discuss an individual form, email, document or system update and confirm the work and fee first.

Your proposal explains any included handover support. You can also arrange further system or document updates, or ongoing admin support. Additional work and fees are agreed before starting.

Book a complimentary 15-minute discovery call or email info@sageadmin.com.au. We’ll talk through your needs, availability and next steps before you commit.

Zanda, Halaxy, Cliniko and Splose. We confirm the available inclusions for your chosen platform before quoting, as features and connections vary.

Your proposal confirms included handover support. Later updates and ongoing administration can be agreed and quoted separately.

Yes. You can book a system review or a once-off update to a document, form, email or setting. We confirm the work, cost and timing before starting.

Setups start from $1,089 including GST ($990 + GST). Your quote reflects your team, forms, templates and setup needs. We generally aim to complete setup within 21 business days of your confirmed start date, once the required information, payment, access and approvals are in place. Your quote confirms timing.

No. We can walk you through testing where needed. Final training follows testing and any agreed corrections.

Data migration is not currently offered. We can help with software setup while any record transfer is arranged separately with your provider or another service.

Yes. Your setup includes agreed training and handover, with guided testing where needed.

Data migration is not currently offered by Sage. Software configuration can be discussed separately.